Terms & Conditions

Your contract is with Summer Valley Touring Park. A non-refundable deposit/payment is required when making your booking, this forms a contract between yourself and Summer Valley Touring Park. This means any information you have given to us either by telephone or in writing is confirmed.

The balance of your holiday is due 55 days before your arrival (see your confirmation for due date). The balance will be taken automatically from your card unless you request otherwise.

We regret refunds cannot be made if you leave the park early.

We reserve the right to decline a booking or terminate a holiday, without compensation, if in the opinion of the proprietors or staff the unreasonable behaviour of guests may lead to a situation that could prejudice the service, safety or comfort of the other guests or staff.

We welcome bookings for any day of the week for touring pitches and will try our best to meet a request regarding pitch location or a specific pitch on the park, however this is not always possible due to our flexible daily booking system.

Bookings cannot normally be accepted from persons under the age of 18, please call to request.

Bookings can normally only be accepted for those travelling alone, couples and families. We regret that we are unable to accept bookings for stag or hen parties or groups.

Should your booking not be available for any reason beyond our control, your money will be refunded in full, but you will have no further claim against us.

Please note that your property is brought onto the park at your own risk and we can accept no responsibility for loss or damage however caused.

Bookings of three days or less will be charged in full at the time of booking. If paying by Credit Card the deposit will be taken followed by the balance the next morning.

Your deposit is non-refundable. Should you need to cancel your booking, cancellation must be received in writing by email/post at least 30 days prior to your arrival date.

WE STRONGLY RECOMMEND THAT YOU TAKE OUT YOUR OWN CANCELLATION INSURANCE AS NO REFUNDS ARE GIVEN AFTER THIS DATE.

If you wish to amend your booking you must telephone 07933 212643 as soon as possible, as changes to your booking cannot be guaranteed.

Bookings must be secured by a minimum deposit of 25% with the balance due 55 days before arrival.

•Bookings must be secured by a minimum deposit of 25% per week. Balance is then due 55 days before arrival.

•We do not permit pets or smoking in our holiday homes.

•We reserve the right to charge an excess cleaning fee if the changeover requires additional cleaning time.

•Check in time is 12 noon - 8pm (touring and camping) and 2pm - 8pm (static holiday home & PODs). If your estimated arrival time is after 7pm, please let us know.

•Check out time is 10.30am.

•There is a 5 mph speed limit throughout the park.

•Dogs must be kept on a short lead at all times. They must not be allowed to foul the park or recreation area, please use the bridle ways and footpaths across the fields to exercise your dogs.Dogs are not allowed in the facilities block. All dog foul should be placed in the bin opposite the entrance of the park, not in the general waste bins on the park.Dogs MUST NOT be left unattended on the park.

•Children are the responsibility of their parents or guardians at all times. Children under 7 yrs must be accompanied to the toilets, showers and launderette by a parent. All children are expected to be back at their pitch with their families by 9pm. Children must not be left unattended on park.

•Radios and televisions should be used considerately during the day and on low volume before 8am and after 9pm.

•Washing should be hung out to dry in a discreet manner.

•The lighting of wood fires is strictly forbidden. We do allow purpose made barbecues if used sensibly. Gas or charcoal BBQs are permitted if raised off of the ground and situated at least 3 meters away from any hedges or fencing. Please ensure you raise the BBQ using bricks which are available from the water points and block in old the telephone box. BBQs fuelled by wood are not allowed. Please always have a bucket of water to hand when BBQ-ing.

•Only breathable ground sheets to be used in the awnings of caravans and motorhomes.

•Electric heaters are not permitted inside tents or caravan awnings.

•There is a maximum of 6 persons per pitch. An additional pitch may be required if there are more people.

•All waste/grey water must be collected and emptied at the service points. All water must not be allowed to run onto the pitch or into the hedgerow. You cannot connect a hose pipe to the water taps unless you have booked a dedicated fully serviced pitch.

•All visitors must report to reception; maximum stay is 2 hours, all visitors must leave site by 9pm.

•It is forbidden to charge electric vehicles on site.

We are unable to guarantee that you will be allocated the pitch you have selected. There may be occasions when the pitch is not available.We will always try and find a comparable pitch for you.

Unfortunately Summer Valley Touring Park, Truro is unable to accept commercial or sign-written vehicles at pitches. We may be able to provide alternative parking for you; please do contact us directly if you have a commercial or sign-written vehicle.

Games:

Please use the play area provided, no ball games on the park.

Noise:

Avoid excessive noise at all times. Quiet time is between 2230 hrs and 0800 hrs.

Dogs:

Dogs (maximum 2 per pitch): Our site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act. All other dogs are welcome, but must be kept on a short lead at all times. Please exercise your dogs along the bridle ways and footpaths along the boundary of the park. Do not leave your dog unattended in your tent or caravan. No dogs allowed in any of the buildings, or play areas. All pet fouling must be cleaned up and placed in the bin provided by Cornwall Council which is located in the lane opposite the main entrance to the park. Any owners of pets becoming a nuisance will be asked to leave the site.

Driving on Site:

We have a strict 5 mph speed limit which must be adhered to at all times. Please be aware of children playing.

The information taken at time of booking is required to be collected for the purposes of processing your reservation at Summer Valley Touring Park. If you have selected to ‘keep in touch’ we may also process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know, you can change your mind at any time.

Please read our terms and conditions in conjunction with our Welcome letter which details further information with regards to disposal of litter, use of facilities etc. Any guest or visitor failing to comply with the above conditions will be asked to leave the site. We reserve the right to review and amend our terms and conditions in order to meet compliancy.